The Kenbury Shanklin Policies

Unfortunately, circumstances can change after bookings are made, and occasionally it may be necessary to cancel a booking. If the booking is cancelled up to 7 days before the date of arrival, we will refund your deposit, so the cancellation will be free of charge. If cancelled later, we will charge you for the first night. If you don’t arrive on the date you’ve booked, or cancel on the day of arrival (a “no show”), the full cost of the reservation will be charged. Guests are advised to take out holiday insurance to protect themselves in case they need to cancel.
100% of the first night will be charged when the booking is made.
We can accommodate young children and have a cot and high chair available.  The family room and some of other Superior/Premier rooms can accommodate a cot. Please call to check before booking if unsure. and also to reserve the cot if you are not bringing your own.
There is no capacity for extra beds in the rooms.
Here at The Kenbury we take your privacy seriously and we do not collect your personal information as you view our website. If you contact us we may ask you for your name, email address, home address, phone number and payment information but we will only use your personal information to reply to your enquiry and to make a booking if you request us to do so. If you do make a booking, your name, address and contact information may be stored in our secure booking system which is provided by our data processor, Queensborough Group and sub-processors HotelHost Company and Rackspace, who provide services in connection with the operation of our booking system. Your information will be used to administer your account and to provide the services you have requested from us. We do not use your data for marketing purposes. We will not share your data with third parties for marketing purposes.
We will retain your personal information for the length of time we are legally required to do so. For example, we are legally required to retain our accounts information for 7 years.
You have the right to ask for a copy of the information we hold about you and to correct any inaccuracies. You can also ask us to delete the information and you can complain to the Information Commissioner’s Office.

We have amended our usual terms and conditions to help you if you need to amend your booking at The Kenbury for any reason linked to COVID-19.  You can now amend your stay with us and use the same deposit for a holiday up until the end of the following season. If you cannot commit to a new date, we are happy to leave your deposit “on hold” until such time that you can confirm a new date and re-book.  If, by amending your stay at short notice we incur additional cost, you will still be liable for these costs.